Website Heartland Counseling Services

Changing lives. Healing hearts. One day at a time!

TITLE: OFFICE CLERK II

HOURS: Monday-Thursday, 10am-8pm (FRIDAYS & WEEKENDS OFF!!)

MAIN FUNCTION: processes and maintains varied records and written materials through the use of established clerical procedures (such as scanning, data entry, sorting/filing correspondence and documents), and operates office machines, personal computers, peripheral equipment, and associated software, pertinent to the purposes of an office, program, or administration operations; performs related work as assigned.

DUTIES AND RESPONSIBILITIES:
• Responsible for a variety basic office/clerical support activities such as filing, typing, answering, and directing phone calls, taking messages, scanning, and copying material.
• This position receives frequent supervisory directions and follow detailed/specific instructions per assignment.
• It would be expected to apply the practices, methods, terminology, and operate equipment associated with processing records/written material and providing documents or information to other employees.
• Focused primarily on a specialized support function such as typing, word processing, data entry, secretarial, or customer service duties.
• Assigned more routine and repetitive assignments subject to established work processes, methods, and guidelines in various general support functions such as filing/maintaining databases/archives, miscellaneous typing, copying, collating/sorting/distributing other materials.
• The level of decision-making is controlled by well-defined procedures, policies, and protocols with few options from which to select.
• Obtain pre-authorization of insurance and managed care companies for behavioral sessions.
• Set appointments for clinicians on the InSync system.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
• Knowledge of: established methods of filing and record keeping; the purpose and activities of the employing agency and work unit; the practices, procedures, and guidelines pertinent to the agency’s office/clerical support functions.
• Ability to: communicate in person, and by telephone, computer, email, and correspondence with co-workers, other agency employees, consumers, and visitors to exchange information.
• Read or comprehend and apply instructions; file, cross-reference, and retrieve records and other documents using established filing systems; sort material into prescribed categories.
• Learn and explain agency office/clerical support practices and operations to others.
• Apply established office/clerical support procedures and standards; determine the reasons for inaccuracies or incompleteness in office documents or records in accordance with established guidelines.

This position is supervised by the Clinical Director.

MINIMUM QUALIFICATIONS:
High School diploma. Experience in performing office/clerical support activities. Or Coursework or training in office/clerical support procedures or records management techniques. Bi-lingual a plus.

Salary Range: $30k – $34k plus benefits

Send resume and cover letter to:
Shannon Arens, Human Resources Director
shannon@heartlandcounselingservices.com

To apply for this job email your details to shannon@heartlandcounselingservices.com